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Which servers are you on?
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We support all servers. You can see the details of the servers and the price of credits on each game page.
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Your LiveChat is on or it's say's your online on your website but you are not responding. What's wrong?
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Sometimes we are in the process of delivering credits and could not respond to you immediately. Please bear with us. We will respond to you as fast as we can. Please note that instant messaging is not always reliable. Please email us if you are having difficulties in messaging us.
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Why do you sometimes need to call me when I've placed an order?
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1. There may have been an error on your order, a mis-spelt character name or complications withpayment. If you have been unavailable to receive your order, we may call you to ask you tocollect your order in game, if remote delivery is not available. 2. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers,something which benefits all our customers and MMORPG players. 3. If you are worried about an order or have not managed to resolve an issue via e-mail, we maycall you to assure you and help resolve any problems you are having. |
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What kinds of payment methods do you guys accept ?
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We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.
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Why does my order require voice verification and/or fax verification?
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We like to take all possible steps to protect our clients' details as well as the integrity of WOW-GOLD-BUY. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have
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Are there discounts for larger orders?
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The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
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Can I use my coupon on any item?
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The promotional products would not be included with any other special offer such as Bonus Dollar and coupon.
Please carefully review your shopping cart. As the coupon would be invalid for this purchase if the promotional products already in your shopping cart.
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How do I pay with my credit card without using Paypal?
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We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
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I have been waiting in game for a really long time. How do I confirm my order?
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If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
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What confirmations should I expect once I've placed an order?
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You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
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How long does delivery take?
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If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
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How is delivery accomplished?
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After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
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What time are you likely to call me regarding an order?
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We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
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General Power-Leveling Disclaimer
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1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the WOW-GOLD-BUY' web site you will need to submit a password or some other type of authenticating information.
2. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
3. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
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General Power-Leveling Terms of Service
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As the leading provider of Power Leveling, WOW-GOLD-BUY provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why WOW-GOLD-BUY's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.
Account Safety
WOW-GOLD-BUY relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, WOW-GOLD-BUY has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
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How do I pay with my credit card without using Paypal?
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We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
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What is Bonus Dollar?
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As a way to acknowledge the extended support from all of our great customers, our company newly launched a brand new returning system----Bonus Dollar. Bonus Dollars can be used to consume any currency/items/ powerleveling/ cdkey desired at www.wow-gold-buy.com
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